The ability to create a hierarchy for rejected parts with Parent reasons followed by Subcategories allows more granularity in reporting rejected parts. This article explores where you can set these up and how they will appear in the Operator Dashboard.
Adding A Reject Reason Hierarchy
First, navigate to Settings and select System. Under Reject Reasons, you will be able to manage the parent and subcategories for rejected parts as shown below.
If you choose Add Reason, you will be able to add more reasons using the parent | subcategory format. You also have the option to dictate the Behavior when this category is selected.
You will notice the separation of the parent and subcategory by a pipe (|), which associates the parent category with the subcategory(s), example: Dimensional | Out of Specification. You can create any number of subcategories under each parent category, but each will require its own Reject Reason be added as an individual entry. To use the pipe (|), find it on the key with the backslash (\) on your keyboard.
Using the Hierarchy of Reject Reasons in the Operator Dashboard
If parts need to be rejected for any reason, start by selecting Reject Part in the lower middle of the Operator Dashboard. Then you will be presented with a screen to choose the reason for the rejected part(s).
Below, you will notice how the Parent | Subcategory pairs are presented in the tablet.
After the reason is selected, you'll be able to choose how many parts will be rejected and add optional details. Once you are satisfied with your selection, select Reject Part under the description dialogue box.
The option to use a hierarchical order for rejected parts allows for more fine-tuned information which will also be represented in reports. For example: Rather than a one layer categorization like Dimensional, parts that fit into this category can be further detailed using the subcategories.
The Parts Report will reflect this, which can be used to see trends in rejected parts. For more information on the Parts Report, click here.
If you encounter any problems or have questions regarding reject reasons and hierarchy, please reach out to us at email@example.com.