Security & Compliance

1. Overview

MachineMetrics is built for enterprise manufacturers in regulated industries such as Aerospace, Defense, and MedTech. Our platform delivers secure, reliable, and auditable functionality designed to meet the operational and compliance needs of enterprise IT and compliance professionals. From ISO-certified infrastructure to GovCloud deployment and CMMC readiness, MachineMetrics ensures that customer data is protected and workflows remain compliant with key regulatory requirements.

2. Platform Uptime and Reliability

MachineMetrics guarantees 99.9% uptime, backed by robust AWS infrastructure and real-time health monitoring. Our SaaS platform is cloud-native and globally distributed, ensuring continuous service availability even under load or regional disruptions.

3. ISO 27001 Certification and Penetration Testing

MachineMetrics is ISO 27001 certified, which includes an annual third-party penetration test and continuous internal audits to ensure compliance with our Information Security Management System (ISMS). This commitment ensures:

• Controlled access to sensitive data

• Threat modeling and mitigation procedures

• Secure development lifecycle practices

4. 21 CFR Part 11 Support

We support key controls to meet 21 CFR Part 11 requirements for electronic records and signatures in MedTech and FDA-regulated environments. This includes:

• Dual authentication with SSO and secure PIN verification

• Audit logging of all data interactions, including timestamp, user ID, and event intent

• Role-based access controls with read-only restrictions on validated data

5. GovCloud & CMMC Readiness

MachineMetrics supports deployment in AWS GovCloud, offering isolation and enhanced access controls for defense-related and public sector clients. This environment is:

• Aligned with CMMC Level 2

• Designed for ITAR compliance

• Used in validated environments including labor ticket workflows and digital signature capture

6. Single Sign-On (SSO)

Our SSO implementation integrates with leading identity providers using SAML 2.0, enabling seamless authentication across enterprise ecosystems. Benefits include:

• Enforced password and session policies

• Centralized user management

7. Data Privacy, Encryption, and Ownership

Security is foundational to our architecture:

• All data is encrypted at rest and in transit using AES-256 and TLS 1.2+

• Customers retain full ownership of their data

8. Regulatory Validation and Custom Architecture

For customers requiring custom compliance architecture, our Solution Delivery and Engineering teams provide validated integration design and documentation to meet audit requirements. In FDA-regulated deployments, we:

• Separate system-of-record responsibility to the ERP

• Provide detailed validation logs and error traceability

• Use a publish-confirm pattern to ensure data is validated upstream before system actions are triggered

9. Continuous Improvement

We maintain a proactive security posture with:

• Regular internal and third-party security reviews

• Formal incident response and disaster recovery plans

• Continuous improvement based on threat intelligence and evolving standards

10. Learn More

For enterprise IT audits, validation packages, or compliance documentation, contact your Customer Success Manager or email support@machinemetrics.com.