January 26, 2021
Web Browsers, Tablets, and Edge devices send and receive data to/from our Cloud utilizing TLS protocols to provide a secure communication channel. As of March 31, 2021, MachineMetrics will be discontinuing support for TLS 1.0 and TLS 1.1. Older devices and browsers will need to be updated to versions that support TLS 1.2 to continue to be able to access our system.
To ensure you do not experience an interruption in service, make sure you have your systems up to date. The following clients are known to be unable to use TLS 1.2:
- Android 4.3 and earlier versions
- Firefox version 5.0 and earlier versions
- Internet Explorer 8-10 on Windows 7 and earlier versions
- Internet Explorer 10 on Windows Phone 8
- Safari 6.0.4/OS X10.8.4 and earlier versions
MachineMetrics Edge devices and tablets managed through our system are updated and will support TLS 1.2. Windows Gateways and customer-managed tablet devices will need to be verified to confirm they are running sufficiently recent versions of their operating systems and browsers to maintain connectivity.
Reach out to Support@machinemetrics.com if you have further questions.