If I lose my internet connection, will I lose any data?

If your machine stops reporting due to a loss of internet/network connectivity, this will not result in any loss of data; The MachineMetrics Edge Device continues to receive data from your machine and maintains a backup so when the connection is restored, all data that was captured will be sent to the internet.

However, if your machine stops reporting because the edge device was no longer powered on, this will result in data loss during the period that the Edge Device was turned off. Your MachineMetrics Edge is designed to power back on after a power failure. It will, however, maintain all data that was captured before and after a restart or power failure.

If your machine is currently not reporting any data to MachineMetrics, please review the following troubleshooting article: My machine is no longer reporting data. What should I do?

If you have any further questions, please reach out to us at support@machinemetrics.com