Some machines may require additional hardware in order for MachineMetrics to successfully collect data. This largely depends on the age and brand of the equipment, and their compliance with existing standards for data collection (Such as MTConnect, FANUC FOCAS, or OPC UA,).
When data cannot be collected from a PLC through any native or add-on software adapters, a manual integration with digital input/output devices and sensors is required. Most necessary hardware can be purchased directly from MachineMetrics, and will be factored into any quote upon review of your equipment.
In the majority of cases, machines that require a digital I/O integration are managed through an on-site integration by a MachineMetrics technician; unless it has been determined through consultation with your Account Executive and Customer Success Manager that a customer has the necessary personnel resources to manage the integration internally.
How to determine if your Machine requires a Digital I/O integration
The easiest way to determine whether or not your machine will require a digital I/O integration is through consultation with your Customer Success Manager. If you can provide them with the make and model of your Machine and its accompanying PLC, they will be able to determine the preferred method for machine connectivity.
If you aren't a MachineMetrics customer but have questions about your machine's capabilities regarding data collection, please contact firstname.lastname@example.org.