If you receive a notification that your Gateway is disconnected, check the following items to get your system back online:

Step 1: Ensure that the Edge Pro (Formerly: 'Gateway') is powered on

If the light by the power button is on, proceed to the next step.

Step 2:  Check Physical Connections

1. Check to ensure Ethernet/USB cables are connected securely, Ethernet to Edge port 1 (innermost) for internet access, and Ethernet to Edge port 2 (outermost) for machine or machine network.
2. Verify cables are in good condition and not damaged, check for continuity with a cable tester if possible.
3. Check cable connections to any switches they are connected to for any damage, verify switch port(s) being used are not disabled.  

Step 3: Confirm that the network  has a solid connection

1. Check that the lights on the used ethernet ports on the back of the device and any switches that the Edge Pro (Formerly: 'Gateway') is plugged into are blinking.
2. Make sure that the network that the Edge Pro (Formerly: 'Gateway') is connected to is operational and can access the internet.
3. Confirm that any firewall rules permit access to the following URLs:

• machinemetrics.com
• https://app.machinemetrics.com
• balena-cloud.com
• docker.com
• docker.io
• notify.bugsnag.com
• resinio.pool.ntp.org
• s3.amazonaws.com

Step 4: As a last resource, power-cycle the Edge Pro (Formerly: 'Gateway')

1. To power-cycle the Edge Pro (Formerly: 'Gateway'), hold the power button on the front of the device for 5 seconds. Wait 2 seconds, then press the power button again. IMPORTANT! Power-cycling will result in data loss during the period that the Edge Pro (Formerly: 'Gateway') is turning off and on. It will, however, maintain all data that was captured before and after a restart or power failure.
2. Allow 5 minutes for the device to fully power on.

Power Outages and Network Outages

Your MachineMetrics Edge Pro (Formerly: 'Gateway') is designed to power back on after a power failure. Also, if internet connectivity is lost, it continues to receive data from your machines and maintains a backup of it so when the connection is restored, all data that was captured will be sent.

Depending on how long the Edge Pro (Formerly: 'Gateway') was disconnected, the time for the backup data to be sent and processed can vary. This will cause the status above the work center tiles to continue to display "Not reporting", but the displayed duration will slowly count down until all processing is caught up and the machines are reporting in real-time.

If you continue to experience difficulties, please contact us at support@machinemetrics.com for further assistance.